Synel’s Return Policy

Our Return Policy

Equipment returned to Synel must be accompanied by a Return Material Authorization (RMA) number. To obtain an RMA, please contact Synel Support.

If you have a Maintenance Agreement in place, upon assignment of an RMA number, an equivalent piece of equipment will be sent to you within 24 hours to use on a temporary basis until your equipment unit is repaired and returned to you.

If your equipment is out of the warranty period and you do not have a Maintenance Agreement in place, repair charges will be billed on a Time & Materials basis.

After you have received your RMA number, please package your equipment carefully to avoid damage during shipping and send to:

Synel Industries Ltd.
Attn: Service Dept., RMA # ________________
16425 N. Pima Road Suite.190
Scottsdale, AZ 85260
USA

PLEASE ENSURE YOUR RMA NUMBER IS CLEARLY VISIBLE!
Products received without an RMA number will not be processed.

Please Note:
Equipment not under warranty or maintenance agreement must be shipped prepaid. Synel will return the shipment prepaid to the customer.